GRADING SCHEME
TJX has developed four grades to assess a supplier’s compliance with the Code: Satisfactory,
Needs Improvement, Unsatisfactory, and Zero Tolerance. After each audit, inspectors will meet
with factory management to review the audit findings, the grade that was assessed, and any
corrective actions that are required to comply with the Code. Each grade carries specific
timeframes for corrections to be made and re-audit dates.
Satisfactory
The factory’s management and manufacturing practices meet the requirements set out by the
Code and Local Law
No corrective actions are required at this time.
On-site visits will take place on a bi-annual basis.
Needs Improvement
Most of the factory’s management and manufacturing practices meet the requirements set out
by the Code.
Lesser infractions were found during the audit, and corrective actions are required to resolve
these issues. Please refer to the CAP for recommendations on how to correct these problems.
Re-audit will take place in 120 days. We expect that all corrective actions in the CAP will
have been fully implemented or will be significantly under way by this time.
Unsatisfactory
Many of the factory’s management and manufacturing practices DO NOT meet the
requirements set out by the Code.
Serious infractions were found during the audit, and corrective actions are required to resolve
these issues. Please refer to the CAP for recommendations on how to correct these problems.
Re-audit will take place in 120 days. We expect that all corrective actions in the CAP will
have been fully implemented or will be significantly under way by this time.
Zero Tolerance
The following audit findings are completely unacceptable and may lead to an immediate
suspension or termination of business with TJX:
o Children working in violation of local laws or TJX Code
o Slave or forced labor
o Prison labor
o Physical or mental abuse
o No payment of wages
o No time records
o Imminent hazardous working conditions
o Use of globally and/or country specific outlawed chemicals
o Incomplete audit results due to denied access that result in inspectors arriving at a facility
unable to conduct a full audit
Facilities graded as Zero Tolerance will be dealt with on a case-by-case basis.
Each re-audit must demonstrate measurable improvement from the prior audit. TJX reserves the
right to suspend or terminate business with a factory at any time, including based on audit or reaudit
findings. If a factory receives three consecutive non-compliant grades (Unsatisfactory or Zero Tolerance), it will be considered strong evidence that required improvements are not being made. In this event, TJX reserve the right to suspend or terminate business with this factory.
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