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TJX社会责任标准手册

Confidential 1
Global Social Compliance
Manual
Confidential 2
Dear Partner,
Enclosed please find a manual that will summarize the TJX social compliance program. TJX
considers this manual to be proprietary between us and our agents and vendors. Should you have
any questions regarding the information provided, please feel free to contact us as soon as
possible.
TJX requires all suppliers to be audited to local legal standards and to the TJX Vendor Code of
Conduct. TJX requests that all necessary parties have access to the corrective action plan (CAP),
and that they work together to ensure compliance.
If you have questions regarding TJX requirements, please send an e-mail to Marney Letendre at:
Marney_Letendre@tjx.com, ‘CHE’ HyoSeung Choi at hchoi@intlcompliance.com(CSCC), or
Anabela Fonseca at bela.fonesca@intertek.com(Intertek). We look forward to working with you
and your factory(s).
Best Regards,
Marney Letendre
TJX Global Social Compliance Manager
TJX Contact:
Marney Letendre
TJX Global Social Compliance Manager
770 Cochihuate Road
Framingham, MA 01701
Ph: (508) 390-2595
Fax: (508) 390-5123
Marney_Letendre@tjx.com
CSCC Contact:
‘Che’ HyoSeung Choi
Client Services Account Manager
66 Hudson Street, 1/F
Hoboken, NJ 07093
Ph: (201) 792-7540
Fax: (201) 792-4428
hchoi@intlcompliance.com
Intertek Contact:
Anabela Fonseca
Client Services Account Manager
70 Diamond Road
Springfield, NJ 07081
Ph: (973) 924-2510
Fax: (973) 379-5232
bela.fonseca@intertek.com
Confidential 3
TABLE OF CONTENTS
Introduction ………………………………………………………………………………………4
The TJX Companies, Inc. Vendor Code of Conduct ……………………………………...… 5
Agent Requirements …………………………………………………………………...…… 6
Vendor Requirements …………………………………………………………….…….…. 8
Audit Procedure Outline…………………………………………………………….…….…. 10
Factory Evaluation Checklist ……………………………………………..………………..….. 12
Grading Scheme ………………………………………………………………………………. 14
Frequently Asked Questions …………………………………………………………………. 15
CSCC Regional Offices …………………………………………………….………………… 17
Intertek Regional Offices …………………………………………………….………………… 18
Factory Addition Form..………………………………………………………………………. 19
Confidential 4
INTRODUCTION
TJX is fully committed to operating our business in accordance not merely with applicable law,
but also the highest standards of business ethics. We hold our vendors to these same high
standards.
We strongly value the relationships that we have developed with our suppliers -- relationships
that we believe have been a key factor in TJX’s success. These relationships have been built on a
foundation of honesty, trust and a commitment to ethical business practices. It is therefore
important that our suppliers respect the laws and the cultures of the communities in which they
operate. Our suppliers must also respect the rights of the workers who manufacture products for
sale in TJX stores. TJX expects its suppliers to act responsibly and to do their best to ensure that
no abusive, exploitative or illegal conditions exist at their workplaces. TJX requires that
suppliers act in accordance with all applicable laws, as well as the accompanying TJX Vendor
Code of Conduct (“Code”). Where local or industry practices exceed the requirements of the
Code, the Code provides that the higher standard applies.
TJX has selected both Cal Safety Compliance Corp. (CSCC) and Intertek as its third-party
compliance monitors (“auditors”) to conduct inspections and verifications of manufacturing
facilities where TJX products are made. We require that all suppliers cooperate with the auditors
by providing verification that allows the auditors and/or TJX representatives to inspect its
facilities to ensure compliance with the Code. TJX’s Code applies to each purchase order
submitted to our suppliers. The information that the auditors gather will be made available to
factory management, vendor management, agent management, and TJX management, and will be
the basis for which improvements will be made.
The purpose of this document is to inform our suppliers of the mechanics of the compliance
program, and to allow them the opportunity to assess their practices and make improvements
prior to inspection.
Suppliers are expected to ensure that all factories meet TJX’s social compliance standards.
Suppliers must agree to take necessary correction actions and promptly remediate any noncompliance
in order to remain business partners with TJX.
ABOUT CSCC AND INTERTEK
CSCC and Intertek are world leaders in social responsibility education, training, and compliance.
CSCC and Intertek have significantly contributed to establishing the industry benchmark for
corporate social responsibility, having developed and implemented social compliance monitoring
programs for major brands and retailers, and manufacturers.
CSCC and Intertek’s compliance professionals are knowledgeable in the business practices,
country specific legal requirements, and universal health and safety standards necessary to
provide your firm with an independent, accurate third-party appraisal.
Confidential 5
THE TJX COMPANIES, INC. VENDOR CODE OF CONDUCT
TJX requires that all products offered for sale in our stores be produced in facilities that meet
specific criteria, as set forth below:
Compliance With Applicable Laws and Regulations: Our vendors and the factories in which
the merchandise they sell us is manufactured (collectively, our “vendors”) must comply with all
applicable laws and regulations, including but not limited to all environmental laws and
regulations, and all laws, regulations and internationally adopted restrictions concerning bribery
and corruption.
Health and Safety: Our vendors must provide their workers with a safe and healthy workplace
and safe working conditions.
Child Labor: Our vendors must not use child labor. The term “child” will be governed by the
national law of the country in which the production is being conducted, including laws defining
the age for completing compulsory education. If the laws of that country do not provide a
definition or if the definition includes individuals below the age of 14, we define a “child” to be
anyone below 14 years of age.
Forced Labor: Our vendors must not use forced labor, whether in the form of prison labor,
indentured labor, bonded labor, or otherwise.
Wages and Benefits: Our vendors must abide with all applicable laws relating to wages and
benefits, and must pay the legally prescribed minimum wage or the prevailing industry wage,
whichever is higher.
Working Hours: Our vendors must not require their employees, on a regularly-scheduled basis,
to work in excess of 60 hours per week (or fewer hours if prescribed by applicable laws and
regulations). All overtime must be voluntary and must be fully compensated in accordance with
the requirements of local law, and except in extraordinary circumstances, employees must be
entitled to at least one day of rest in every seven-day period.
Harassment or Abuse: Our vendors must respect the rights and dignity of their employees. We
will not tolerate human rights abuses, including physical, sexual, psychological or verbal
harassment or abuse of workers.
Discrimination: Workers must be employed, retained and compensated based on their ability to
perform their jobs, and must not be discriminated against on the basis of gender, race, color,
national origin, religious, ethnic or cultural beliefs, age, or any other prohibited basis.
Freedom of Association: Our vendors must respect the rights of their workers to choose (or
choose not) to freely associate and to bargain collectively where such rights are recognized by
law.
Confidential 6
AGENT REQUIREMENTS
Cooperation from our suppliers is critical to making this program a success. We value your
participation in this program. It is our aim to provide you with the appropriate information to
assist you in preparing for an audit.
Step One: Identification of Active Factories
The Vendor is responsible for communicating all active TJX production factories to our Agent.
Active factories are defined as factories with:
• current TJX production
• future on order, or
• production within the past 12 months
Step Two: Notification of Active Factories
The Agent is responsible for informing TJX of all active factories for TJX production. The Agent
completes the Factory Addition Form (included in this manual) for any new active factories and
sends it to TJX. A complete and current active factories listing should be updated and provided to
TJX on a quarterly basis (March, June, September, and December).
Step Three: Approval & Notification
TJX selects and approves factories to be audited. TJX authorizes and notifies the auditors of
factories to be audited.
Step Four: Distribution of Global Social Compliance Manual
The Agent is responsible for distributing the Global Social Compliance Manual to the
appropriate vendors and factories to inform them of their participation and roles.
Step Five: Arrange Factory Audit
Once the auditors receive the Factory Addition Form and approval from TJX, the audit request
will be forwarded to one of their regional scheduling offices. An audit representative will contact
the factory to announce the 2-week audit timeframe. The Agent and Vendor are included in the
announcement.
Step Six: Audit Preparation
The audit process is explained in greater detail in the Audit Procedure Outline section of this
manual. Conducting a mock audit of the factory using the Factory Evaluation Checklist
provided in this manual is highly recommended.
We encourage Agents to distribute the Audit Procedure Outline and Factory Evaluation
Checklist to their factories and discuss with them the audit process. The vendors are responsible
for ensuring the factory understands what is expected of them and that they are to cooperate fully
with the auditors.
Step Seven: Audit Steps
The auditors will arrive at the factory within the 2-week audit timeframe, with proper
identification badges and business cards. The auditors will explain the audit process to factory
management and address any questions or concerns management may have prior to the audit
commencing.
During the audit, full cooperation from factory management is expected. The auditors must be
given access to all areas of production, all relevant documentation, and randomly selected
employees for interviews. Refusal to fully cooperate with the auditors will result in a failing
grade.
Confidential 7
Upon completion of the audit, the auditors will explain their findings to factory management and
recommend appropriate corrective actions. Factory management will have an opportunity to
respond to the findings at that time.
Step Eight: Audit Report
Typically, the turnaround time for the auditors to complete the audit and finalize the full report is
10 business days. During that time, the report goes through a number of checks to ensure that the
audit findings are accurate, the assessment is fair and reflects TJX’s grading criteria, and any
grammatical errors are corrected. The report is then forwarded to TJX for a final grade
assessment before distribution.
Step Nine: Audit Report Distribution
The Agent receives the factory audit report and Corrective Action Plan (CAP)1. Under normal
circumstances, this will be provided to the Agent 15-20 days after the factory audit date. The
Agent sends the audit report and CAP to the Vendor upon receipt. The Agent and Vendor are
required to ensure that all violations outlined in the CAP are addressed within the proposed
timeframe.
Step Ten: Implementation of Correction Action Plan
The Agent and Vendor are required to ensure that all violations outlined in the CAP are
addressed within the proposed timeframe. We require that you discuss the audit results with
your factory and work with them to complete the corrective action plan.
STEP Eleven: Follow Up
The re-audit evaluation has been designed for verification of compliance and ensures that
recommended corrective actions have been executed since the last audit. Any re-audit
requirement is determined by TJX based on the status of the factory and/or previous audit
findings.
All active factories that receive an assessment below ‘Needs Improvement’ will require a re-audit
by the auditors. The Agent must contact TJX within 7 days of being notified of the final grade to
schedule a re-audit.
All active factories that receive a ‘Needs Improvement’ will require a re-audit by the Agent.
Photographs and copies of applicable documents must be provided to TJX as evidence that
corrective actions have been implemented.
The Agent must communicate to the vendor in the case a re-audit is required.
Step Twelve: Re-audit Procedures
If a re-audit is required, the Agent is responsible for ensuring that the Vendor promptly pays the
third-party auditor for the cost of the re-audit. A re-audit will not take place until the invoice is
paid. Failure to pay the invoice is synonymous with non-participation in the program, and TJX
reserves the right to suspend or terminate business until such time that the invoice is paid and an
audit can occur.
1 Corrective Action Plan (CAP) summarizes audit findings and specifies the recommendations provided to
the factory to address all concerns.
Confidential 8
VENDOR REQUIREMENTS
Cooperation from our suppliers is critical to making this program a success. We value your
participation in this program. It is our aim to provide you with the appropriate information to
assist you in preparing for an audit.
Step One: Identification of Active Factories
TJX requires the Vendor to notify our Agent of all active TJX production factories, on a monthly
basis. Active factories are defined as factories with current production, future on order, or
production within the past 12 months.
Step Two: Communication to Active Factories
The Vendor is responsible for informing the active factories that a social compliance audit will
take place and for ensuring that the ‘Audit Procedure Outline’ and ‘Factory Evaluation
Checklist’ are provided to the factory, as it offers assistance to prepare for the audit. Conducting
a mock audit of the factory using the checklist provided in this manual is highly recommended.
Step Three: Making an Appointment
The auditor will contact the factory directly to make a 2-week window announcement for the
audit. The Vendor and Agent will also be informed of the audit timeframe. Please ensure at least
one member of the factory’s management team, who has access to the appropriate documents
required to complete the audit, is present in the audit timeframe.
Step Four: Prepare for an Audit
Please ensure that the following list of documents is made available to the auditors to avoid
further re-audit. Please provide any other additional documentation upon the auditors’ request.
Employee Documentation
o Employment contracts/ terms & conditions of employment
o Employee files (including employment application, discipline letters, labor contract, etc.)
o Proof of age documentation (copies of identification cards, birth certificates, medical
clearance, etc.)
o Restrictions on workers below the age of unrestricted employment
Facility Policies and Procedures
o Internal operating policies and procedures (Company Policy)
o Business licenses, maintenance and health licenses
o Wage and hour policies (Minimum wage, overtime, maximum daily/ weekly hours)
o Annual leave and required holidays
o Nondiscrimination/ Harassment
o Other benefits and allowances
o Any other government licenses, certificates of operation, etc.
Payroll Documents (for the current 6 months)
o Payroll records
o Time records
o Piece rate records
o Payroll registers
o Payroll stubs
o Special labor waivers such as the overtime extension waiver
General Environmental Health & Safety
o Plant layout or facility plot plan
Confidential 9
o Environmental Health & Safety manual and/or written programs
o Assessment records (machinery, fire extinguisher, eyewash/shower, etc.)
o Dormitories (government licenses, assessment reports)
Environmental (only if working with chemicals)
o Hazardous waste manifests or shipping papers
o Waste profiles/test results/waste analyses
Health & Safety
o Accident or injury reports
o Chemical inventory
o Material safety data sheets (MSDS’s)
o List of required/approved personal protective equipment
o Emergency response plan
o Testing, inspection, and maintenance records for fixed and portable fire equipment
o Evacuation/emergency maps
Step Five: Wait for Audit Results
Typically, the turnaround time for the auditor to complete the audit and finalize the full report is
10 business days. During this time, the report goes through a number of checks to ensure that the
audit findings are accurate, the assessment is fair and reflects TJX’s criteria, and any grammatical
errors are corrected.
In special cases, where production needs to start as soon as possible, the auditor should be
notified of this in Step One. The auditor will try their best to schedule the audit with respect to
your timeline, however they cannot guarantee that this is possible every time.
Step Six: Re-audit (If required)
The re-audit evaluation has been designed for verification of compliance and ensures that
recommended corrective actions have been taking place since the last audit. Any re-audit
requirement is determined by TJX based on the status of the factory and/or previous audit
findings.
In the event that a re-audit is required, an invoice will be issued to the supplier directly by TJX’s
third-party auditor. A re-audit will not take place until the invoice is paid. Failure to pay this
invoice is synonymous with non-participation in the program, and TJX reserves the right to
suspend or terminate business until such time that the invoice is paid and an audit can occur.
Confidential 10
AUDIT PROCEDURE OUTLINE
The audit is a fact-finding process, designed to help you identify areas within the factory’s
operations that require improvement to ensure you are in compliance with TJX standards and
country-specific legal requirements related to the factory’s production. No certificate is provided
at the completion of the audit, and it does not automatically approve you for production for any
other brands or retailers, or qualify you for membership in industry associations.
An audit consists of five components (not necessarily completed in this order): an opening
meeting, health and safety tour, payroll and documentation inspection, employee interviews, and
a closing meeting. In addition, if further steps or documents are needed in order to have a
complete understanding of the factory situation, they can be requested and should be provided.
Management such as the factory manager or human resource personnel should be present.
Otherwise, assistance may be provided by anyone whom the factory deems has the authority to
provide the documents needed and to answer the questions from the auditors.
Opening Meeting
After the auditors have passed all security requirements and are given access to the factory, an
opening meeting is held with the contact person, preferably management. During this meeting,
the format of the audit is described. The production manager and the human resource personnel
are needed in order to answer a series of questions regarding production capacity, machines, lead
times, and hiring practices.
Health and Safety Tour
A walkthrough of the factory is conducted to ensure adequate measures are in place to protect the
health of workers and guarantee their safety and the safety of the surrounding environment.
Production capacity is also evaluated during the walkthrough. Housing units, if applicable, need
to be inspected by the auditors. The eating area used by the workers is also viewed, as is the
kitchen if cooking takes place onsite.
Security of the facility will be evaluated, with attention to physical security features as well as
factory policies concerning security.
Photographs of the factory are also taken with permission from management.
Payroll and Documentation Inspection
Payroll documentation is reviewed. Payroll journals, timecards, production records, attendance
books, proof of insurance payment or tax payment (if applicable) must all be provided to the
auditors for a complete audit to take place. The auditors are checking to ensure that the regional
minimum wage is provided to all employees for all hours worked, including overtime
compensation. Also evaluated is whether maximum hours authorized to work, including
weekend and evening hours, are in compliance with regional labor laws.
Copies of operating licenses and other government issued permits are also reviewed. Customs
documents will also be requested. If quota restrictions apply, quota information should be
provided along with shipping invoices and country of origin documentation.
Company policies handbooks and management systems are reviewed. Employee records are
reviewed. Proof of age documentation must be available.
Confidential 11
Employee Interviews
The auditors will randomly select employees from various production areas for interviews, away
from the presence of management or other employees. Auditors will require the use of a private
room in which to conduct these interviews. Employees are asked questions regarding hours of
work, length of employment, their understanding of human rights (freedom of association,
collective bargaining, equal opportunity, non-discrimination, unrestricted liberties, etc.),
disciplinary policies of the factory, hiring policies, and working conditions.
Closing Meeting
At the conclusion of the audit a Corrective Action Plan (CAP) is created if necessary and all
concerns are discussed with the facility management. Management is encouraged to write
comments in the second part of the CAP as to reflect any disagreements or clarifications.
Management is requested to sign the CAP, to verify that they understand the findings. A copy of
the CAP is left with management to assist them in resolving the concerns detected during the
audit.
Post-Audit Activities:
Within 15-20 days from this audit, a formal, typed copy of this audit report will be sent to
the Agent. A copy will be automatically sent to TJX.
Confidential 12
FACTORY EVALUATION CHECKLIST
This preparatory checklist is an overview of a standard social compliance audit. It represents the
general guidelines against which the consultants will measure your facility. It is strongly
recommended to complete this checklist prior an independent audit.
Child Labor
􀀁 Copies of adequate proof of age documents available for all employees, including photo
identification.
􀀁 Visual check of all areas of factory to ensure that no children are in the facility (even if the
children are not working, it is not advisable for children to be on the premises).
􀀁 Documents such as proof of age and signed and valid labor contracts are available for
randomly selected employees on the work floor.
Wage and Hour
􀀁 The number of employees present matches the number of timecards punched and number of
people on payroll.
􀀁 Average hours worked as shown on timecards does not exceed legal limit.
􀀁 All deductions shown on pay journal are legal and made with the employee’s consent.
􀀁 Hours worked and overtime are calculated and compensated correctly.
􀀁 Employees are aware of terms of either written or oral employment contracts.
􀀁 Employee reports match findings of payroll and timecard records.
Employee Environment
􀀁 Employees are selected randomly to be privately interviewed.
􀀁 The interviews are used to confirm the working conditions viewed, the records audited, and
the statements of factory management.
􀀁 Employees freely have access to restroom breaks and potable water.
􀀁 Do employee reports match other findings?
Quota, Shipping, Subcontracting
􀀁 Packing, shipping, and trash areas are checked for evidence of diverted shipments.
􀀁 Labels and work on production floor match work orders.
􀀁 Appropriate security procedures, policies, and documentation.
Health and Safety: First Aid
􀀁 At least one easily accessible first aid kit per clearly separated work area or one first aid kit
for every 100 workers.
􀀁 At least one person per first aid kit who is trained in first aid application.
􀀁 Ideal contents of first aid kit to include: adhesive bandages, flexible fabric bandages, combine
pad, ammonia inhalants, instant cold packs, elastic bandages, burn cream, cotton balls, first
aid cream, disposable gloves, adhesive tape, forceps (tweezers), eye wash, antiseptic wipes,
and rubbing alcohol.
Health and Safety: Exits
􀀁 At least two exist per floor that are clearly marked, unlocked, and unblocked.
􀀁 Exit signs visible.
􀀁 Emergency lights in stairwells and at exits.
􀀁 Exit doors open outward and are at least two people wide.
􀀁 Exits open directly to outside or exterior stairwell.
Confidential 13
Health and Safety: Aisles
􀀁 Main and secondary aisles are at least two people wide.
􀀁 Main aisles are clearly marked and are illuminated during emergencies.
􀀁 All aisles must be clear of obstruction and kept clean of sewing scraps.
Health and Safety: Evacuation Plan
􀀁 Illustrated evacuation plan in clear view on each work floor.
􀀁 Evacuation plan in native language of workers.
􀀁 Evacuation drills conducted at least semi-annually.
Health and Safety: Fire Equipment
􀀁 Accessible fire extinguishers and/or hoses in clear view on each floor.
􀀁 Adequate number and location: one extinguisher per clearly separated work area; one
extinguisher per 25 employees; one extinguisher per 75 feet circumference.
􀀁 Fire extinguishers mounted on walls or columns; visible and accessible.
􀀁 Fire extinguishers are serviced annually, with tags indicating dates of service.
􀀁 Written instructions on operation of a fire extinguisher should be posted in the employees’
native language.
Health and Safety: Restrooms
􀀁 Restrooms are clean and functional, with running water and covered waste containers.
􀀁 Adequate number of water closets: 1 per 25 female employees, 1 per 50 male employees,
and/or 1 per 40 employees regardless of gender for a workforce of 150 or more.
􀀁 Toilets are cleaned daily, and supplies such as toilet tissue, soap, and towels must be
available.
􀀁 Toilets must be segregated by gender.
􀀁 Toilets must be provided with adequate privacy (doors on stalls).
Health and Safety: Work Environment
􀀁 Adequate climate control and ventilation; suggested temperature range is 15 to 30 degrees
Celsius (60 to 86 degrees Fahrenheit).
􀀁 Adequate lighting for cutting, sewing, finishing, and warehouse; suggested lighting for
cutting, sewing, and finishing is 300 to 500 foot candles, and suggested lighting for
warehouse operations is 30 to 50 foot candles.
􀀁 Noise control; suggested noise level is 85 decibels. Employees should not be subjected to
more than 85 decibels for 8 continuous hours. An environment where noise level is above 85
decibels requires hearing protection.
􀀁 Protective equipment must be provided to workers; recommended protective gear includes
cover guards and belt guards for sharp objects or exposed moving parts, appropriate footwear
for special areas of the facility, cutting gloves for cutters, other as appropriate.
Environmental (only if working with chemicals)
􀀁 Hazardous waste manifest or shipping papers.
􀀁 Waste profiles, test results, waste analyses.
Confidential 14
GRADING SCHEME
TJX has developed four grades to assess a supplier’s compliance with the Code: Satisfactory,
Needs Improvement, Unsatisfactory, and Zero Tolerance. After each audit, inspectors will meet
with factory management to review the audit findings, the grade that was assessed, and any
corrective actions that are required to comply with the Code. Each grade carries specific
timeframes for corrections to be made and re-audit dates.
Satisfactory
􀀁 The factory’s management and manufacturing practices meet the requirements set out by the
Code and Local Law
􀀁 No corrective actions are required at this time.
􀀁 On-site visits will take place on a bi-annual basis.
Needs Improvement
􀀁 Most of the factory’s management and manufacturing practices meet the requirements set out
by the Code.
􀀁 Lesser infractions were found during the audit, and corrective actions are required to resolve
these issues. Please refer to the CAP for recommendations on how to correct these problems.
􀀁 Re-audit will take place in 120 days. We expect that all corrective actions in the CAP will
have been fully implemented or will be significantly under way by this time.
Unsatisfactory
􀀁 Many of the factory’s management and manufacturing practices DO NOT meet the
requirements set out by the Code.
􀀁 Serious infractions were found during the audit, and corrective actions are required to resolve
these issues. Please refer to the CAP for recommendations on how to correct these problems.
􀀁 Re-audit will take place in 120 days. We expect that all corrective actions in the CAP will
have been fully implemented or will be significantly under way by this time.
Zero Tolerance
􀀁 The following audit findings are completely unacceptable and may lead to an immediate
suspension or termination of business with TJX:
o Children working in violation of local laws or TJX Code
o Slave or forced labor
o Prison labor
o Physical or mental abuse
o No payment of wages
o No time records
o Imminent hazardous working conditions
o Use of globally and/or country specific outlawed chemicals
o Incomplete audit results due to denied access that result in inspectors arriving at a facility
unable to conduct a full audit
􀀁 Facilities graded as Zero Tolerance will be dealt with on a case-by-case basis.
Each re-audit must demonstrate measurable improvement from the prior audit. TJX reserves the
right to suspend or terminate business with a factory at any time, including based on audit or reaudit
findings. If a factory receives three consecutive non-compliant grades (Unsatisfactory or
Zero Tolerance), it will be considered strong evidence that required improvements are not being
made. In this event, TJX reserve the right to suspend or terminate business with this factory.
Confidential 15
FREQUENTLY ASKED QUESTIONS
1. Who from the factory is requested to participate in the assessment?
The assessment procedures require participation from factory management. Not all management
need to be available to answer questions, but the factory owner or manager may request that the
human resources department, the payroll manager, and/or the floor supervisor participate as
needed.
2. What is the time frame for each assessment?
The length of time required to complete an assessment varies between half a day and one full day
depending upon several factors such as the total number of employees present at the factory, the
size of the factory (number of buildings, dormitories, square footage, etc.), the cooperation of
management and the availability of records, among other things. The number of auditors that are
present also is a factor in the amount of time the assessment takes.
3. What documents will the factory management be asked to provide for the assessment?
Please refer to ‘Document Requirements’ section
4. What type of requirements and training do auditors have?
In addition to bilingual requirements, the auditors are required to have a college degree and/or
advanced degree. All auditors complete a thorough training curriculum prior to being assigned
field inspection responsibilities.
The auditing teams are constantly rotated. To ensure an assessment’s integrity, the auditors are
regularly paired with new teammates, and different teams are assigned to re-assess factories.
Additionally, auditors are frequently paired with training specialists to further their training and
ensure their individual expertise.
5. How do auditors identify themselves for factory assessments?
Each auditor carries with him/her business cards and a badge for identification to all field
assessments.
6. Who has access to the information obtained at each assessment?
The auditors consider all of its monitoring interactions to be confidential; inspection data is
strictly controlled and released only to TJX, the Buying Agent and Vendor (If different from
factory). No public statements regarding either its assessments or clients are made by the
auditors.
7. If the auditor has conducted an assessment of a factory for another client, can that
information be used to satisfy TJX requirements?
No. TJX will not accept assessments produced for other clients. Why? Different clients may have
different monitoring standards and criteria than TJX.
8. If corrections are needed at the assessed factory, how do the auditors address them?
Throughout the assessment process, the auditors educate factory management on how to correct
any concerns or legal violations that are encountered during the assessment process. At the
conclusion of the assessment, a meeting is held with all factory management staff that
participated in the assessment. They are educated on how to improve or correct management
procedures needed to achieve compliance with local laws and TJX Vendor Code of Conduct.
9. What type of local support is provided by the auditors to their international clients?
Confidential 16
The auditors have regional offices throughout the globe, with consultants prepared to answer
questions that clients, suppliers or factory owners may present. Managers can call the nearest
CSCC or Intertek office to ask questions or receive support material. Please refer to ‘CSCC
Regional Offices’ or ‘Intertek Regional Offices’.
10. How are the employee interviews conducted?
On average, ten employees are selected from the work floor by the auditors to be interviewed. A
representative group is chosen from each department. The interviews are always conducted in the
employees’ local language. They are conducted in a private area away from the management
offices or production areas. The results of the interviews are confidential, and efforts are made to
confirm information obtained from employee interviews from other sources (records).
Confidential 17
CSCC REGIONAL OFFICES
‘CHE’ HYOSEUNG CHOI
66 Hudson St. 1/F
Hoboken, NJ 07030, U.S.A
Ph: 201.792.7540
Fx: 201.792.4428
hyoseungchoi@intlcompliance.com
LOS ANGELES (Headquarters)
1122 W. Washington Blvd. 3/F
Los Angeles, CA 90015
Ph: 213.747.0805
Fx: 213.747.4028
Fx: 213.747.4240
csccla@intlcompliance.com
HOBOKEN, NEW JERSEY
66 Hudson St. 1/F
Hoboken, NJ 07030, U.S.A
Ph: 201.792.7540
Fx: 201.792.4428
nyoffice@intlcompliance.com
HONG KONG
Room 1612, 16/F
Silvercord Tower 1,
30 Canton Rd, Tsim Sha Tsui
Kowloon, Hong Kong
Ph: 852.2723.0001
Fx: 852.2723.0121
cscchk@intlcompliance.com
TAIWAN
27/F, No 285 Wen-Hua Road
Pan-Chiao City
Taipei Hsien, Taiwan ROC
Ph: 886.2.8258.1808
Fx: 886.2.8258.2057/2059
cscctaiwan@intlcompliance.com
INDONESIA
2/F Bumina E.K. Bldg
JI. Bulungan I No. 9
Jakarta, 12130, Indonesia
Ph: 62.21.720.8001
Fx: 62.21.724.5315
csccindo@intlcompliance.com
CHINA (SHANGHAI)
4/F Annex, Dragon Pearl Plaza
2123 Pudong Avenue
Shanghai, 200135, China
Ph: 86.21.6855.6826
Fx: 86.21.6855.6825
csccshanghai@intlcompliance.com
CHINA (SOUTH)
No. 29, 6 South Keji Rd.
High-Tech Industrial Park
Nanshan District
Shenzhen, Guangdong, China
Ph: 86.755.2674.3331
Fx: 86.755.2674.3337
cscc_sz@intlcompliance.com
BANGLADESH
House # 162 (3rd fl), Lane #1 DOHS
Baridhara, Gulshan, Dhaka-1212,
Bangladesh
Ph: 880.2.885.3436
Fx: 880.2.885.3436
csccbangladesh@intlcompliance.com
KOREA
4F Dong-A Villart 2 Dong
1678-2 Seocho 1-Dong
Seocho-Ku, Seoul 137-071 Korea
Ph: 82.587.6907-9 / 3472.6907
Fx: 82.587.6407 / 3472.6906
mail@strkorea.com
TURKEY
Gursel Mah. Yesiltepe sok.
ERG is Merkezi. Kat:6
Kagythane, Istanbul, Turkey
Ph: 90.212.321.1960
Fx: 90.212.321.1972
csccturkey@intlcompliance.com
MEXICO (SOUTH)
Ave. Juarez #2111 Interior 601
Col. Esmeralda, Puebla
Puebla 72160, Mexico
Ph: 52.222.231.4953
Fx: 52.222.231.4954
csccmexico@intlcompliance.com
MEXICO (NORTH)
Av. Lazaro Cardenas 2400 Pte.
Residencial San Agustin
Edificio Los Soles, Oficina PD 13
San Pedro Garza, Garcia Monterrey
N.L. Mexico C.P. 66267
Ph: 52.81.8363.4375
Fx: 52.81.8363.5746
csccmexico@intlcompliance.com
UNITED KINGDOM
10 Portman Road, Reading
Berkshire RG30 1EA, UK
Ph: 44.118.951.2987
Ph: 44.118.939.8700
Fx: 44.118.939.8701/08
csccuk@intlcompliance.com
GUATEMALA
32 Calle 32-36, Zona 5
Guatemala 01003, Guatemala
Ph: 502.335.5265
Fx: 502.230.5964
csccguate@intlcompliance.com
INDIA
302, Tower B, Global Business Park
Mehrauli Gurgaon Road,
Gurgaon – 122002
Haryana, India
Ph: 91.124.506.4361 / 62
Fx: 91.124.506.4363
csccindia@intlcompliance.com
VIETNAM
csccvietnam@intlcompliance.com
Confidential 18
INTERTEK REGIONAL OFFICES
GLOBAL CUSTOMER SERVICE MANAGER
Anabela Fonseca
Client Services Account Manager
70 Diamond Road
Springfield, NJ 07081
Ph: (973) 924-2510
Fax: (973) 379-5232
E-mail: bela.fonseca@intertek.com
INTERTEK REGIONAL OFFICE CONTACTS
Asia
China and East Asia - INTERTEK SHENZHEN South and Southeast Asia- INTERTEK PHILIPPINES
Unit A-D, 18/F., Jinsong Bldg., 2310 Pasong Tamo Ext
Terra Industrial & Trading Zone, Futian District Makati Metro, Manila,
Shenzhen 518048, China Philippines
Contact: Mr. KY Cheung, Manager Contact: Ms. Raquel Sese, Manager
Phone: (86-755) 8389-0019 Phone: +63-2-819-5841
E-mail: kamyuen.cheung@intertek.comE-mail: Raquel.sese@intertek.com
Europe, Africa and the Middle East (EMEA)
EMEA Regional Office – INTERTEK FRANCE Turkey and Middle East – INTERTEK TURKEY
91 rue du General de Gaulle Fatih Cad. Dereboyu Sok.No:4 K:2
Le Vaudreuil 27100, France Halkali 34660, Istanbul, Turkey 34660
Contact: Ms. Christelle Esquirol, EMEA Regional Manager Contact: Ms. Nurten Gunaydin, Turkey Sub-Region Manager
Phone: +33 232 63 79 34 Phone: +90 212 471 00 53
E-mail: christelle.esquirol@intertek.comE-mail: nurten.gunaydin@intertek.com
Africa Sub-Region- INTERTEK SOUTH AFRICA
9th Floor, 2 Long Street
Cape Town 8001
Republic of South Africa
Contact: Ms. Gail Snoek, Audit Coordinator
Phone: +27 21 4157006
E-mail: gail.snoek@intertek.com
Latin America
Mexico - INTERTEK MEXICO South America (except Brazil) – INTERTEK COLOMBIA
Paseo de la Reforma No. 350, Colonia Juarez, CP 06600 Calle 98 # 22 – 64, Oficina 406,
Mexico D. F. , Mexico Bogota, Colombia
Contact: Ms. Sonia Aguilar , Operations Supervisor Contact: Ms. Viviana Rodriguez , Operations Supervisor
Phone: (5255) 9171-1477 Phone: (571) 256-8392
Fax: (5255) 5211-5030 Fax : (571) 493-3255
E-mail: sonia.aguilar@intertek.comE-mail : viviana.rodriguez@intertek.com
South America (Brazil) – INTERTEK BRAZIL
Dr. Renato Paes de Barros, 778
6º. Andar – Conj. 61, Itaim
Sao Paulo – SP – Brasil
Contact : Ms. Hiroko Fujino
Phone : (5511) 3707- 0651
E-mail: hiroko.fujino@intertek.com
Privileged and Confidential 1
FACTORY ADDITION FORM
AGENT: Date Submitted:
Vendor Information Factory Information
Name Name
Address Address
Country Country
Contact Contact
Phone Phone
Fax Fax
Email Email
# Employees
Origin
Conferring
Notes:
Manufacturing
Process
Vendor Information Factory Information
Name Name
Address Address
Country Country
Contact Contact
Phone Phone
Fax Fax
Email Email
# Employees
Origin
Conferring
Notes:
Manufacturing
Process
Vendor Information Factory Information
Name Name
Address Address
Country Country
Contact Contact
Phone Phone
Fax Fax
Email Email
# Employees
Origin
Conferring
Notes:
Manufacturing
Process
Please submit form via email to Marney Letendre (Marney_Letendre@tjx.com)

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